bigelow tea uses imagesilo and imagetek for their enterprise document management software

Bigelow Tea Achieves 813% ROI and Two-Month Payback Period with ImageSilo

document management results

After implementing ImageSilo, a Software-as-a-Service (SaaS) ECM service, and coordinating imaging with SOURCECORP Boston, Bigelow achieved 813% Return on Investment (ROI) and received project payback within two months! The project is even contributing to the Company’s green initiatives by reducing paper use throughout their operations. 

In 1945, Ruth Campbell Bigelow started making tea from an old colonial recipe. She focused on making a fresh-tasting, flavorful product she could share with friends and family. Her recipe became known as Bigelow Tea’s signature “Constant Comment” tea. Every year, Bigelow produces about 1.3 billion tea bags at three packaging plants in Fairfield, CT, Louisville, KY, and Boise, ID.

Today, Bigelow is still focused on producing innovative versions of traditional teas and offers a wide variety of specialty gourmet teas. In order to meet federal and state requirements, the Bigelow Accounts Payable department saved five years of paper-based tax information at their headquarters in Fairfield, CT in a half dozen 5-drawer filing cabinets, and employees across multiple departments frequently accessed the files.

Documents were misfiled, lost and costly to copy, fax and mail. Labor increased costs. Employees spent eight hours every month filing and re-filing documents.

At the end of each year, a temporary employee spent 40 hours preparing files for offsite storage, where documents were held for another two to three years and cost the company $1,580 annually.

During annual audits, files were manually located, retrieved, photocopied and re-filed. When documents were archived at the Boise or Louisville plants, retrieval was more complicated, because a coordinated effort was required to access and share information.

To ease the burden of file management, Bigelow was looking for an electronic records system that would reduce human error, eliminate the paper chase and unify records across three locations into a single, efficient system. 


The Solution 

ImageSilo securely stores digital images online, eliminating the need for Bigelow to maintain onsite storage hardware and software. Bigelow chose ImageSilo, because it satisfied the company’s concern for internalsecurity controls and helped them avoid the software purchase and additional support costs typical of traditional applications. 

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As a document and imaging service bureau, SOURCECORP (a parnter in selling ImageSilo) provided document scanning and indexing services. Within four hours, the Accounting department was trained and the system went live with its first users in 2002.  


The Results 

The Accounts Payable department immediately recognized the advantages of using ImageSilo. Because employees can manage any file from the convenience of their desktop, filing that previously took eight hours is completed in just seconds. With an electronic system, lost or misfiled documents are no longer an issue. Online search and retrieval capabilities allow employees to search, retrieve and email images in seconds. As a result, they have saved hundreds of dollars in printing, mailing and copying. Plus, the department saves $1,580 each year in offsite storage costs and no longer needs to hire a temporary employee to prepare documents for the archives.

Annual audits were a huge headache, but with ImageSilo, the Accounts Payable department reduced document search and distribution time, streamlined accounting procedures, and accelerated the auditing process. As a result, the department has seen a 5% increase in employee productivity that results in a $25,000 annual savings.

how imagetek helps companies with their enterprise document management software system

Solutions originally intended for the Accounts Payable department have now been leveraged across other departments, saving the company 170 hours of employee time each year. Today, there are 50 ImageSilo users across six departments, including Accounts Receivable, Sales, Customer Service, Purchasing, Human Resources, Payroll and the Tea Division. In January 2010, the solution was also rolled out at the company’s Charleston, SC Tea Plantation. 

Human Resources and Payroll need to share information frequently as employee information changes. The Payroll department is managing several types of documents including payroll changes, ADP change reports, banking forms, salary changes, W2 and W4 forms, new hire information and records related to their employee bonus programs within the ImageSilo system. As Director of Finance, Melanie McElroy has to personally approve all payroll changes. Before, this required obtaining copies of the payroll and personnel files as well as the confirmation report from ADP (the company who processes payroll for Bigelow). Today, she can view the internal change request and the ADP confirmation side-by-side on her computer. “After viewing the document in ImageSilo, I can even attach a note to verify the change,” she says. “It saves a ton of paper on my desk, and I like knowing that I am contributing to the company’s green initiatives.”  

imagetek helping a tea company with a testimonial of our enterprise document management scanning

In January 2010, Bigelow rolled out the ImageSilo system to manage information and records generated by the Company’s Charleston Tea Plantation. The Tea Plantation is the home of “American Classic Tea”, the only tea grown and produced in America. Accounting Manager, Noreen Clough states, “We used to send copies of information back and forth between the offices. Now, accounts payable records are scanned in Connecticut when they are received, and they are instantly accessible to our employees in Charleston. ImageSilo has already eliminated most of the inter-office phone calls, emails, and faxes concerning invoices and other Tea Plantation records. It’s a huge win for the Company.”

Moving to ImageSilo has enabled Bigelow Tea to improve productivity, reduce costs and streamline business processes to support greater profitability, while also giving employees the ability to support the Company’s green initiatives. 

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