Professional Services
Imagetek's Professional Services Team will help you deploy your digital document management solution in the best possible way.
The technology of our systems is the science and our Professional Services is the art involved in a successful project. The Professional Services staff at Imagetek champions the trademarked process: Automate. Integrate. Accelerate.TM The deployment methodology was developed to allow every organization to affect rapid, yet controllable change. Depending on the objectives of the organization, this model can be utilized on a departmental basis or for the entire organization.
Engineering & Support Services
Your new imaging system will become mission critical to your daily business processing. That’s why Imagetek places the utmost attention on insuring you get the best software and hardware support possible.
Our Professional Services Team provides:
- Complete and accurate documentation of your imaging system installation for quick access and reference
- Rapid call resolution through various support options including phone, email, remote and onsite support
- Accelerated troubleshooting
- Advanced knowledgebase that includes customer, industry and manufacturer specific knowledge
- Up-to-date technical certifications for all imaging products and major dependent technologies such as Microsoft operating systems and networking
- Customer Information Management System for dynamic searching and data collection options
- Training and support programs that give you the needed tools to run your system with little dependence on Imagetek staff if you choose
- Local support options for quick onsite resolution
In addition, Imagetek has a dedicated team that will provide software development and integration services for further enhancement or integration services for further enhancement or integration of the content management system into your current line of business process or software applications.