Here’s to 2018, and cheers to 2019.


Hi, I’m Ted Kruzan, the founder and CEO of Imagetek. I went to Iowa State University and afterwards went to work for IBM. I felt like a small cog in a big wheel while there and knew I could make a bigger impact elsewhere, ultimately leading me to the entrepreneurial inspiration for Imagetek. I wanted to create a better way for teammates to collect, store, share and protect information rather than printing off reams of paper. We have accomplished that with great success. In the past 24 plus years of business, I’ve successfully worked with hundreds of companies on their path to paperless. From the old days of on-premises software to our state-of-the-art SaaS solutions, (which has a better uptime rate than Microsoft, Google, Amazon, and Dropbox an award-winning 99.999%), workflow, and business process outsourcing solutions.

When I’m not working I enjoy networking events, hiking, and, well, pretty much anything in nature.


This past year has been a busy one for our team. We spun up some new client-focused initiatives and have almost completely revamped our entire brand, website and client portal.  Great stuff! 

If you haven’t been to our website recently, I implore you to check it out. We’ve added a substantial amount of content to the site to help past, present, and future customers achieve success with their document management practices.

Here are a few things at a glance we think you’ll find a lot of value in: 

  1. Knowledge Base (an online search-for-help tool for everyone to use)
  2. A new website (faster, easier to use, and more content)
  3. Online chat (don’t feel like calling? Just message us!)
  4. A blog (well, sort of. This is really going to pick up in 2019. Get ready.)
  5. A filming studio (Yes – you read that right. What could we possibly be filiming? Just you wait.)
  6. Resources and Guides (All rebranded and updated to make sure you have the best experience)
  7. A simple log-in-to-Radix page (log in through our website, and get exclusive content)
  8. Social Media accounts (Cultivating the internet’s best DMS information – delivered in your feed. Check them out: Facebook | LinkedIn)

To read more about all of these updates, we’ve put together a nice little blog post about them all. But, feel free to check them out individually as well.


We believe it’s important that you know where our business is going.  2019 is more exciting than ever.  Buying into our company is not only a commitment to a better future, but you’ll be adopting our values as our own (just as we do with you). We want you to be excited about our strategic direction and where we plan to take you and your team into the future. I hope this letter outlines those beliefs for you.

There are three big three big focuses for 2019:

  1. Launch incredibly useful content – and a lot of it
  2. Increase our Business Process Outsourcing offerings
  3. Bring new software and technologies leveraging AI (Artificial Intelligence), Data mining, and process enhancement to all of you

1) Customer Success = Incredibly Useful Content

As you can see above, we’re betting big on customer success, training, self-help, and overall customer happiness. We have launched three new avenues to ensure customer success: being long-form type blog posts, how-to tutorial type videos, and take-on the go guides and resources.

At the end of the day, your organizations are fueling our business and our employee’s families, making you the top of the value chain for us.

If you’d like to receive newsletters with this type of content though, you can go here and sign up.

2) Business Process Outsourcing

For those of you who aren’t familiar with this term (or BPO), this is a division you may or may not know we have (hence, why we’re focusing on it). 

Our BPO is a document scanning service that replaces your critical information processing departments with our teams of experienced professionals.  Examples include Accounts Payable, HR onboarding, Claim processing, etc.. 

We offer economies of scale that make our offerings more cost-efficient, faster turnarounds, and more reliable than in-house offerings. 

If you’d like more information on this service, you can go here though. Or, just contact our Head of Outsourcing, Jeff Young (

3) New software and technologies right to your doorstep

And lastly, we’re working on bringing some new services and software to the table. At this moment we’ve got a really unique RPA (Robotic Process Automation) solution we’re implementing. However, over the past year we’ve been experimenting with Artificial Intelligence (AI) and are proud to say that’s it’s been a major success. Forms Magic, our capture software with AI, has been implemented with some HUGE companies – and they are already reaping the benefits.

But, long story short, stay tuned. We’re looking at some really cool new partnerships which should allow us to offer some new integrations and software.


And last but not least, we can’t thank you all enough for being with us in 2018, and along for the next ride in 2019. Everyday we all come into work with a problem-solving mindset, and we look forward to working with you and solving tomorrows challenges.

Each and every one of you mean the world to us, so thank you for being a part of our business.

Here’s to 2018, and cheers to 2019.

Ted Kruzan

CEO of Imagetek, Inc.

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