Customer Help Center

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General Frequently Asked Questions

We scan all types, sizes, and volumes of documents including but not limited to aperture cards, bound books, unbound books, oversized and long documents, microfilm, and microfiche. Standard sized business documents, or even electronic documents.

Turnaround time is dependent upon the quantity of work, job specifications, and our facility production schedule. We work with you to ensure your turnaround needs are met.

Your requested document(s) will be scanned and securely transferred to you within a short period of time.

Our pricing is based on the quantity, size, and condition of your documents in addition to the quantity and types of index fields and output requirements. We request a test box to determine the time and efforts needed to complete the project and base pricing off of it.

We have Papervision Enterprise and Radix. Papervision Enterprise is housed locally on the organizations network while Radix is cloud based and can be accessed anywhere with an internet connection.

E-Forms

Yes. By enabling public access on the E-Form and setting public access permissions, an E-Form can be hosted on any website (or intranet) to allow submission of E-Form documents.

If the web server that hosts PaperVision Enterprise employs SSL, then the transmitted data would be encrypted. Radix only allows SSL connections. It is, however, a good practice to employ SSL on the website that’s hosting the <iframe> tag for the public E-Form to ensure the information is kept secure prior to submitting back to the server.

In order to have a valid E-Form definition, the entity must contain at least one User Group, since permissions for adding an E-Form is set at the group level. The definition must be assigned to one or more Projects, a Group needs to be assigned “Add Permissions”, and there must be a Group assigned for “View/Edit Permissions”. If these conditions are met, the E-Form can be saved and can also be published (i.e. made active).

Yes. In fact, if a customer has an existing web-based form coded in HTML, the .html file can be imported into the E-Form designer to convert it to an E-Form definition. It can then be further modified.

Yes. E-Form licenses are purchased on a per-entity basis. Once the entity is licensed, an unlimited number of E-Form definitions and documents can be created. PaperVision concurrent user seats will be consumed when a user logs in to create or access an EForm document. Public access E-Forms (i.e. hosted on a website or intranet) will not consume a concurrent user seat since no user is logging into the entity. This allows smaller PaperVision installations to generate large volumes of E-Form documents without requiring additional seats.

Yes. Conditional logic is available within E-Forms. For example, a form can hide a section for information on children’s ages until the user clicks the radio button “Yes” to designate they have a child.

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