Technical Services

Implementing and learning a new system can be difficult without support from your vendor, which is why Imagetek’s Technical Support and Professional Services provides assistance before, during, and after the sale.  We understand that consolidating and automating business data and processes can be overwhelming. To address this issue Imagetek developed a unique, trademarked, methodology: Automate, Integrate and Accelerate– a dynamic and effective model that helps you achieve success quickly every time.

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We don’t just sell you printers and leave you to troubleshoot any issues you might have – we provide hardware maintenance contracts in our area to help protect and maximize the life of your scanner.


Hardware Support

Imagetek’s experienced Certified Hardware Technicians clean and repair most scanner brands including but not limited to Panasonic, Fujitsu, and Kodak. Purchasing a scanner is an investment for your business. Our hardware contracts include two preventative maintenance cleanings per year, break/fix support, and onsite repairs. Our team can even make arrangements to help with your scanner without a maintenance contract. Please contact us for more details.

Imagetek technicians will service the equipment at the customer location (if within range of the on-site agreement) after troubleshooting the problem with the customer on the phone. Phone support is provided initially to resolve any minor issues or operator performed maintenance, reducing the downtime experienced by a customer. Imagetek will provide needed onsite service.

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Custom Integration

Our integrations are powered by Ratchet X. Ratchet-X is a desktop application integration platform that allows you to add new features to existing applications without requiring changes to those applications or cooperation from vendors. These new features can range in form from a simple push of data from one application screen to another, through highly choreographed, multi-data source syncs, data extractions, and pastes.

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We have custom integrations inside four major industries: Education, Powersports, Business & Finance, and Government.

Large or small, public or private, anywhere in the world… virtually all organizations have documents that need to be archived and/or retrieved. These documents can consist of paper files, microfilm, and/or historical books. It takes time and effort for an organization to keep the files secure and cataloged in the way they are easily found. Imagetek provides a solution to clear the clutter while saving the organizations valuable time and money.

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Business Process Outsourcing

Imagetek offers full-service outsourcing options for every kind of conversion project, large or small. Imagetek provides remote document processing and back-file conversion for your existing paper documents and conversion of microfilm or microfiche collections. This task can be time-consuming and expensive when you consider the vast amounts of documents you have to manage, so outsourcing to our specialized team might be the right option for you!

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Radix Cloud Backup

Complete data protection! Our automated cloud backup and recovery services will help eliminate time spent managing backups and data loss. Covers all data types; files and folders, exchange and SQL data, VMWare images. The threat of data theft, natural disasters and hardware failures can result in a hard hit to a business’ bottom line, costing days of downtime, thousands of dollars and irreversible damage to a business’ reputation. Our expert staff will not only help you get your backups set up but will continuously monitor the backups to ensure that they continue to run!

When it comes to protecting your information, no shortcuts should be taken. Find out more about how Radix Cloud Backup protects all of your information, the features, and direct benefits of the software.