We're looking for talented support agents.

Join our team at Imagetek and help our team in Des Moines reshape the way enterprise customers manage their information, and the products that reach over 10,000 fans across the country.

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Starting at 16 Days Vacation

Employee mental health is a huge priority here. Enjoy your homes away from home at your leisure.

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Premium Heath Benefits

Competitive health packages to keep you (and your family) healthy, happy, and well taken care of.

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Dental Insurance

We provide full health and dental care so you always feel great.

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401K Matching

We match 100% up to 3%, and 50% up to 5%. It’s hard to come by benefits this good.

WHAT OUR EMPLOYEES VALUE

We're a customer-first driven company.

INTEGRITY

We always do the right thing – even if it means more work.

DEDICATED & ENDURING

We remain dedicated to finding and providing the optimal solutions.

CUSTOMER DRIVEN

Do whatever it takes to satisfy the customer.

PRIDE IN WORK

We take pride in the work we do because it makes a difference.

Believing, innovating, & moving forward.

 

We don’t just sell software – we help solve problems. With 20+ years of experience in the document management industry, we have helped businesses and institutions of all industries and sizes. We’ve continued to challenge the status quo by implementing emerging technologies to better serve all of our clients.

Technical Support Job Description:

Download the full job description here (includes company perks, required skills, company values, and more!).

Imagetek, Inc. is in search of a special person to join our Client Services team. As an organization, we take tremendous pride in hard work and reward our employees that have a positive attitude and a creative mind. If you are this person, we would love to have you work for us.

We offer a fast paced and ever-changing environment with ongoing opportunities for advancement and professional development.

Currently, Imagetek is looking for a technical support engineer that enjoys getting to know and working with customers and new technologies, with the career path of working up to a Sales Engineer. Starting you on the ground floor in a support environment is a typical starting point for leaders within the company.

You will need the ability to troubleshoot and resolve issues quickly through the various support methods including phone, remote web support, and onsite support as necessary.

The position will provide software support for document imaging and enterprise content management systems. Support will often involve troubleshooting inside the clients existing environments and may include desktop, server, networking, and peripheral support. Imagetek’s customers range in size from very small single user systems to multi-tiered systems with hundreds of users. Support needs will vary depending on the existing technical resources of the customer.

The ideal candidate will thrive in an environment where they have responsibility for:

  • Building customer relationships through exceptional customer service
  • Demonstrated self-starter; able to work independently and as part of a team
  • Identifying problems and finding the most effective solution
  • Organized, exhibiting consistent follow up and communication on all tasks
  • Ability to prioritize and multi-task in a rapidly changing environment
  • Positive attitude; able to build strong relationships with Imagetek staff, clients and partners

Our passion is centered on identifying, implementing, and supporting content management solutions for each customer. As a result of our passion and individual approach to our clients, we experience very high customer satisfaction and are always striving for improvement!

APPLY HERE.

  • Download the application form: here.

  • *You can find this above in the button 'Download Employment Application'
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